Please keep in mind that the GroupJive Forum is Community Driven!

1. Do not expect Team Members, Moderators or Developers to respond to your thread. While the Team, Moderators and Developer attempt to watch the thread for bugs to fix and features to add, GroupJive is presently distributed freely with only donations to support development. Life does, unfortunately, have other priorities that may require attention, such as family, jobs and other responsibilities. Moderators and Team Members do attempt to keep up with GroupJive activities and respond when able or applicable.

2. Bumped threads or additional thread creation for bumping purposes will likely be ignored! Why? Forum Members frequent the forums for answers and advice, subscribing to topics applicable to them. When topics are bumped, subscribers are forced to view these bumps that add nothing to the functionality of our Forum. Developers and Team Members, also must weed through these posts, and time is precious to all of us! There simply is not enough time in a day to do everything we want or have to do.

3. Search the forums, site and even the web first. You may find the answer is already there. If the answer is located elsewhere, and you find it may assist others, by all means, add it to the GroupJive Forum in the applicable area. This is what community is all about!

4. When posting, please find the most applicable area to post in, and do NOT post in multiple threads. Again, multiple posts of the same subject matter will only take time away from others.

5. While creative criticism is good, there is a not-so-fine line between creative criticism and inflaming posts. In other words, like mom always said (or should have), treat others as you would like to be treated.

Observing these basic rules of etiquette will make our time here on the Forum enjoyable and informative, driving the development of GroupJive further and faster!

This is just a follow up to Rapunzl’s great post regarding the General etiquette which should be followed here and elsewhere.

I just wanted to add a few more points from a strictly Support point of view. As Rapunzl points out above, we all have only so many hours in a day. With that in mind I want to give everyone a few hints to help ensure that you get the help you need if and when you ask for help in the forums here.

First, and most important, post some details! Try to list everything you can to help those who want to help you. I can’t stress this enough! Here is an example of a good support question posted recently. I was going to post an example and a not-so-good post, but frankly you can find them all over (hint: they are usually the ones that take the longest to get a reply)

Before you even post your problem there are some things you can do for yourself.

• RTM- Although the readme files are admittedly incomplete, most have had successful installs using nothing but these docs. Important to note are the requirements. Many support questions are solved when we find out the user’s system does not meet minimum requirements.


• Use the most recent build of GJ (presently 1.7 29a)


• Use the most recent CB release (presently 1.2 STABLE)


• As is pointed out in the readme, GJ is built party on the CB frame work. This means the CB 1.2 must be installed!

If you do need help, Here are some of the things your post should have:

• Joomla Version, and anything special about it.


• GroupJive version, should be the latest.


• A detailed description of your problem, including what steps you have taken to get you to where you are.

Depending on your particular problem, here are some other things your post may need.

• Forum version


• Integration Plugin used, with version


• php version


• db type and version


• Template used


• Screenshot showing the problem

Following these simple tips WILL help you get a quicker response in the forum!
Thanks for reading this,
Have fun.
Aaron.